FOR ONLINE PAYMENTS
The Terms and Conditions contained herein shall apply to any person (“User”) using the services of Vaidyasaar for making product/service purchase payments through an online mode through the payment gateway. Our website i.e. www.1ayurved.com. Each User is therefore deemed to have read and accepted these Terms and Conditions.
SHIPPING POLICY
HOW CAN I PLACE AN ORDER FOR VAIDYASAAR PRODUCTS?
For placing orders, please visit www.1ayurved.com
IS THERE A MINIMUM VALUE FOR PLACING ORDERS?
There is absolutely no minimum value for placing orders. However, for free shipping / availing any promotional offer you have to place certain order as mentioned on website.
ARE THE PRICES DISPLAYED ON VAIDYASAAR WEBSITE INCLUSIVE OF ALL APPLICABLE TAXES?
Yes, the prices displayed on our website are inclusive of all applicable taxes
TO WHAT ALL LOCATIONS DO YOU DELIVER ORDERS?
We are delivering orders across Pan India
HOW SHOULD I MAKE THE PAYMENT FOR THE ORDERS?
For orders placed through our customer care or website, you can pay online through credit cards, debit cards, internet banking or E-wallets. We take very strict measures to ensure a fair and secure online transaction. In case you don’t feel comfortable transacting online, you can pay after receiving the order by choosing Cash on Delivery Option if available.
WHAT ARE THE SHIPPING CHARGES?
All delivery charges are mentioned on website while booking the order.
WILL I GET ANY CONFIRMATION AFTER PLACING THE ORDER?
Once you place the order, a notification will be sent to your email address and/ or your registered mobile number along with the order reference number
HOW DO I TRACK MY ORDER?
We ship orders through our registered courier partners. As soon as the order is shipped, you will receive an SMS from our courier partner which includes the AWB courier tracking number. Using the AWB number, you can either track the order on the website of our courier partners
WHEN WILL I RECEIVE THE ORDER?
The estimated time of delivery is generally 7-10 business days, time may vary according to your delivery location
WHEN WILL I GET THE INVOICE FOR MY ORDER?
Invoice copy will be provided to you when the order is delivered to your address
WHO DO I CONTACT IN CASE OF ANY ORDER QUERIES?
Please feel free to email us at [email protected]
DISCLAIMER
F. User absolves professionals, engaged and / or contracted by Vaidyasaar who offer services through the Website, from any responsibility or liability whatsoever, for any medical, legal or financial events or outcomes related to services attained using online video consultation or any form of communication.
G. Vaidyasaar does not regularly review the posts on the Website and the views expressed therein are those of the posters and do not necessarily reflect those of Vaidyasaar, its officers, managers, directors, employees, agents, partners, advertisers, consultants or affiliates. Vaidyasaar assumes no responsibility for the posts or the information contained therein, nor does it make any claims, promises or guarantees about the accuracy, suitability or completeness of any of the information on the said posts.
H. Vaidyasaar is solely entitled to the trade marks, names, logos and service marks, copyrights and all other intellectual property rights including but not limited to the software, application, graphics, text and other materials used therein (collectively, the “Content”). Nothing contained on the Website should be construed as granting any license or right to use Content without the prior written permission of Vaidyasaar.
I. Vaidyasaar makes no claim that the Content is appropriate or may be downloaded in a particular jurisdiction. The access to Website and Content may not be legal by certain persons or in certain states or countries. If You access the Website from outside India, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.
J. The Content is for informational purposes only. The Content is not intended to be a substitute for face-to-face professional advice, diagnosis, or treatment.
K. The information on the Website may become outdated and efforts will be made to correct the errors and keep the Content updated. The information and materials on the Website are provided on an “as is” basis.
L. User shall provide full and complete information pertaining to the ailment (including but not limited to the User’s medical history).
M. No warranty or representation of any kind, express or implied, is given by or on behalf of Vaidyasaar that the responses to the queries, shall be appropriate, secure, reliable and free from error.
N. Vaidyasaar shall not be liable for any negligence (including gross negligence), loss, injury or damage (including without limitation direct, indirect, consequential, special, exemplary or punitive loss) suffered by You on account of the use/performance of the information, response, advice furnished to You, any action or lack of action by User and/ or medicines prescribed/ sold to the User.
O. User agrees to defend, indemnify, compensate and hold Vaidyasaar, its officers, directors, employees, agents, licensors, and suppliers, harmless from and against all claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, User’s violation of these terms and conditions or any claims based upon the User’s posts/submissions on the Website.
P. Vaidyasaar shall not be liable to indemnify the User under any event.
Q. For damages (including without limitation liability arising out of tort, strict liability, negligence, contract or patent or copyright infringement), if any, the liability of Vaidyasaar shall not exceed the lesser of: i) The fees paid, if any, to Vaidyasaar for the information or service provided on this Website; ii) INR 200 (Indian Rupees Two Hundred).
R. These terms and conditions and the privacy policy constitute the entire understanding and agreement between the User and Vaidyasaar. There are no understandings, representations or warranties (whether written or oral) except as expressly referred to herein.
S. If any dispute, difference, claim or question, shall at any time, arises between Vaidyasaar and You, in relation to the use of the Website (in any manner whatsoever) such dispute, difference, claim or question shall be referred to arbitration. Vaidyasaar and You shall mutually appoint a sole arbitrator. Such arbitration shall be held in accordance with the provisions of the Arbitration and Conciliation Act, 1996. The venue and seat of arbitration shall be [Mumbai, Maharashtra, India] and the proceedings shall be in the English language.
T. User warrants that he/ she has completed eighteen (18) years of age as on date of this agreement and has fully read and understood these terms and conditions without any impairment in judgment resulting, inter-alia, from mental illness, mental handicap, intoxication, medication, or any other health problem.
U. The following terms and conditions will be deemed to have been accepted by the user on the usage of the website www.1ayurved.com, store.1ayurved.com, and 1ayurved App. You are requested to read them carefully before you use the services of the site and the mobile application, referred to as ‘digital assets’.
The digital assets are owned and maintained by Vaidyasaar, having its registered office at 1 8, Siddhartha Nagar, Goregaon West, Mumbai 400104. 1Ayurved reserves the right to make changes to the digital assets and the terms, conditions and disclaimers at any time and without prior information to the customers of the services.
LIMITATION OF LIABILITY
(i) the delay, failure, interruption, or corruption of any data or other information transmitted in connection with the use of the Payment Gateway or Services in connection thereto; and/ or
(ii) any interruption or errors in the operation of the Payment Gateway.
MISCELLANEOUS CONDITIONS:
The User is hereby informed that Vaidyasaar will never ask the User for the User’s password in an unsolicited phone call or in an unsolicited email. The User is hereby required to sign out of his/ her Vaidyasaar account on the Website and close the web browser window when the transaction(s) have been completed. This is to ensure that others cannot access the User’s personal information and correspondence when the User happens to share a computer with someone else or is using a computer in a public place like a library or Internet café.
DEBIT/CREDIT CARD, BANK ACCOUNT DETAILS
Personal Information
Payment Gateway Disclaimer
The Service is provided in order to facilitate access to view and pay for products and services offered online. Vaidyasaar or the Payment Service Provider(s) do not make any representation of any kind, express or implied, as to the operation of the Payment Gateway other than what is specified on the Website for this purpose. By accepting/ agreeing to these Terms and Conditions, the User expressly agrees that his/ her use of the aforesaid online payment Service is entirely at own risk and responsibility of the User.
GENERAL TERMS AND CONDITIONS
Terms and condition of user agreement comprising of rules and regulations and privacy policy are published in compliance with the statutory requirement under the Information Technology Act, 2000 and Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 as applicable and amended from time to time. This Agreement does not require any physical or digital endorsement by signature. By accessing this website www.1ayurved.com, 1ayurved app, store.1ayurved.com (“Website and APP”) (whether or not using the services/purchasing the products), you have agreed to the terms and conditions of this Agreement. You may choose not to access the Website if you do not agree with the contents of this Agreement.
A. Vaidyasaar is the owner/ proprietor of the Website.
B. The information on the Website (including but not limited to video consult, live chat, e-mails, app, phone support) is provided for general informational purposes only and should not be relied upon as a substitute for sound professional medical advice, evaluation or care from your physician or other qualified healthcare provider.
C. No medications, diet supplements or treatments as may be described on the Website shall be taken or begun without first consulting a physician or other healthcare provider.
D. Information or advice provided on the Website by professionals should be used merely as a guide rather than a definitive recommendation to adopt any specific action or treatment. Nothing transmitted to or from the Website constitutes the establishment of a doctor-patient relationship between You and any professional providing information or advice through the Website.
E. Website is not intended to be used to:
i) Treat or give diagnosis of a medical emergency or medical condition.
ii) Advise or resolve medical issues which are outside the scope of what has been specifically agreed.
Vaidyasaar makes no claim that the Content is appropriate or may be downloaded in a particular jurisdiction. The access to Website and Content may not be legal by certain persons or in certain states or countries. If You access the Website from outside India, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.
J. The Content is for informational purposes only. The Content is not intended to be a substitute for face-to-face professional advice, diagnosis, or treatment.
K. The information on the Website may become outdated and efforts will be made to correct the errors and keep the Content updated. The information and materials on the Website are provided on an “as is” basis.
L. No warranty or representation of any kind, express or implied, is given by or on behalf of Vaidyasaar that the responses to the queries, shall be appropriate, secure, reliable and free from error.
M. Vaidyasaar shall not be liable for any negligence (including gross negligence), loss, injury or damage (including without limitation direct, indirect, consequential, special, exemplary or punitive loss) suffered by You on account of the use/performance of the information, response, advice furnished to You, any action or lack of action by User and/ or medicines prescribed/ sold to the User.
N. User agrees to defend, indemnify, compensate and hold Vaidyasaar, its officers, directors, employees, agents, licensors, and suppliers, harmless from and against all claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, User’s violation of these terms and conditions or any claims based upon the User’s posts/submissions on the Website.
O. Vaidyasaar shall not be liable to indemnify the User under any event.
Use of Personal Information
This Website is owned and controlled by Vaidyasaar Ayurved and Wellness Pvt. Ltd. and we at Vaidyasaar (“we”/”us”/”our”) respect your privacy and always endeavour to take due care with respect to the confidentiality of personal information shared by you on our Website.
This Agreement comprising of the Privacy Policy herein provides concisely, the manner in which your data is collected and used by us on the Website. As a customer/visitor to the Website (“you”/” your”), you are advised to please read this Agreement carefully. By accessing the services provided by the Website you have agreed to the collection and use of your data by us in the manner provided in this Agreement.
Services overview
As part of the registration process on the Website, We may collect the following personally identifiable information about you: Name including first and last name, alternate email address, mobile phone number and contact details, postal code, demographic profile (like your age, gender, occupation, education, address etc.) , your health related history and complaints and information about the pages on the Website you visit/access, the links you click on the Website, the number of times you access the Website and any such browsing information.
Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Website. If you are a minor i.e. below18 years of age but at least 13 years of age you may use the Website only under the supervision of a parent or legal guardian who agrees to be bound by this Agreement. If your age is below 18 years your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption and the sale of which to minors is prohibited under applicable laws. We reserve the right to terminate your membership and/or refuse to provide you with access to the Website if it is discovered that you are under the age of 18 years.
Website Access
We permit you a limited access and personal use of this Website and not to download (other than page caching) or modify it, or any portion of it, except with our express written consent. This permission does not include any resale or commercial use of this Website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this Website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. You specifically agree that you shall not reproduce, duplicate, copy, sell, resell, visit, and/or otherwise exploit for any commercial purpose without our express written consent. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Website or of Vaidyasaar and its affiliates without express written consent. You may not use any metatags or any other “hidden text” utilizing the www.1ayurved.com or Vaidyasaar’s/ 1ayurved name or trademarks without our express written consent. Any unauthorized use terminates the permission or license granted by us.
Account & Registration Obligations
All customers have to register and log in for placing orders / booking appointment on the Website. You have to keep your account and registration details current and correct for communications related to your purchases from the Website. By agreeing to the terms and conditions, the customer agrees to receive promotional communication and newsletters upon registration. The customer can opt out either by unsubscribing in “My Account” or by contacting the customer service through email.
Pricing
All the products listed on the Website will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery.
Cancellation by Website / Customer
If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders with/without providing any notification to the Customer. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.
You Agree and Confirm
You agree that you shall not use the Website for any of the following purposes:
Colours / Product images
We endeavour to make every effort to display the colours of our products / product images that appear on the Website as accurately as possible. However, as the actual colours /images you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.
Modification of Terms & Conditions of Service/ User Agreement
We may at any time modify the Terms & Conditions of Use/ User Agreement without any prior notification to you. You can access the latest version of these Terms & Conditions at any given time on the Website. You should regularly review the Terms & Conditions on the Website. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using this Website. However, if you continue to use the Website you shall be deemed to have agreed to accept and abide by the modified Terms of the User Agreement.
Governing Law and Jurisdiction
This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at Mumbai shall have exclusive jurisdiction in any proceedings arising out of this agreement. Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by us and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration shall be held in Mumbai. The High Court of Mumbai alone shall have the jurisdiction and the Laws of India shall apply.
Reviews, Feedback, Submissions
All reviews, comments, feedback, postcards, suggestions, ideas and other submissions disclosed, submitted or offered to the Website on or by this Website or otherwise disclosed, submitted or offered in connection with your use of this Website (collectively, the “Comments”) shall be and remain our property.
Such disclosure, submission or offer of any Comments shall constitute an assignment to us of all worldwide rights, titles, and interests in all copyrights and other intellectual properties in the Comments. Thus, we own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments.
We will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way.
We are and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments, or (3) to respond to any Comments. You agree that any Comments submitted by you to the Website will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity.
You further agree that no Comments submitted by you to the Website will be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of “spam”.
We do not regularly review posted Comments but do reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Website. You grant to us the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit.
You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify us and our affiliates for all claims resulting from any Comments you submit. We and our affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.
Copyright & Trademark
We, our suppliers and licensors expressly reserve all intellectual property rights including but not limited to copyrights, trademarks, design rights etc. in all text, programs, products, processes, technology, content and other materials, which appear on the Website and or app. Access to this Website / app does not confer and shall not be considered as conferring upon anyone any license to use any of our or any third party’s intellectual property rights. All rights, including copyright, in and to the Website/ app are owned by us.
Any use of this website /app including but not limited to its contents, by way of copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our express permission. You agree, understand and undertake that nothing contained herein grants in your favour any right to modify, distribute or re-post anything on the Website for any purpose. The names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of Vaidyasaar, its affiliates, its partners or its suppliers. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Website/App. Access to this Website does not authorize anyone to use any name, logo or mark in any manner. References on this Website to any names, marks, products or services of third parties or hypertext links to third party websites or information are provided solely for the purpose of convenience to you and do not in any way constitute or imply our endorsement, sponsorship or recommendation of the third party, information, product or service. We are not responsible for the content of any third party websites and do not make any representations regarding the content or accuracy of material on such Website. All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Website (collectively, the “Contents”) are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Website or any related software. All software used on this Website is the property of Vaidyasaar or its licensees and suppliers and protected by Indian and international copyright laws. The Contents and software on this Website may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Website, is strictly prohibited. Unless otherwise noted, all Contents including the copyrights, trademarks, trade dress and/or other intellectual property on the Website are owned, controlled or licensed by us, one of its affiliates or by third parties who have licensed their materials to us and are protected by Indian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Content on this Website is our exclusive property and is also protected by Indian and international copyright laws.
Objectionable Material
You understand that by using this Website or any services provided on the Website, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Website and any service at your sole risk and that to the fullest extent permitted under applicable law. You agree to understand and acknowledge that we and our affiliates shall not assume any liability for Content that may be deemed offensive, indecent, or objectionable to you.
Indemnity
You agree to defend, indemnify and hold harmless the Website and Vaidyasaar its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to the Website or us or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement
Communications
When you use the Website or communicate with us, you agree and understand that you are communicating with us through electronic records and you consent to receive communications via electronic records from us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.
Reservations
Disclaimer
It is agreed and understood by you that all contents of the Website are offered on an “as is” basis without any warranty whatsoever either express or implied by us. You further understand and acknowledge that we make no representations and/or warranties, express or implied, including without limitation originality, purity, and freshness for a particular purpose. You understand that we disclaim all warranties, express or implied, you agree and acknowledge that by using this Website, you agree and understand that your use of this Website is and shall be solely at your own risk. We do not, directly or indirectly guarantee you that the functions of this Website will be uninterrupted and/or error- free.
Limitation of Liability
You agree, understand and acknowledge that neither we nor any of our affiliates, employees, directors, officers, agents shall be liable/ deemed to be liable to you or to any other person for any direct, indirect, special, incidental or consequential damages of any nature arising out of or in connection with the use of and/or inability to use the Website including but not limited to damages that may be occasioned to you for reasons of loss of data, accuracy of results or computer failure or malfunction. Subject to the foregoing, you specifically agree, understand and acknowledge that in no event will we be liable for any damages in excess of the fees paid by you in connection with your use of the Website.
Termination
This User Agreement shall remain in effect unless and until terminated by us. We may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Website/ App, such termination will be without any liability to us. Upon any termination of the User Agreement by us, you must promptly destroy all materials downloaded or otherwise obtained from this Website as well as all copies of such materials, whether made under the User Agreement or otherwise. Our right to any comments/ information shared by you shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Website or affect any liability that may have arisen under the User Agreement.